Any known delays or disruptions outside of our control to our services will be listed below.

ReasonAll Day?StartEndDetails
Events outside of our controlYes27/11/2024
01/01/2025

We have been advised the data provider, iGPR, who provide copy records for some GP surgeries, will be closed over the holiday period, so any request going to their service now may have another 2-3 weeks delay added to the usual 30-day time frame.

Royal MailYes18/12/2024
26/12/2024

Latest Posting Dates
2nd Class
2nd Class Signed For

Royal MailYes20/12/2024
26/12/2024

Latest Posting Dates
1st Class
1st Class Signed For
Royal Mail Tracked 48®

Royal MailYes21/12/2024
26/12/2024

Latest Posting Dates
Royal Mail Tracked 24®

Royal MailYes23/12/2024
26/12/2024

Latest Posting Dates
Special Delivery Guaranteed®

Bank holidayYes23/12/2024
06/01/2025

Christmas bank holiday. Limited availability from Admin & Doctors. Applications are open as usual 24/7.

ReasonAll Day?StartEndDetails

Status updates history and past notices listed below

ReasonAll Day?StartEndDetails
Bank holidayYes26/08/2024
26/08/2024

Admin and Doctor limited availability. Online applications open 24/7 as usual.

Website maintenanceNo16/08/2024
08:00 pm
16/08/2024
09:30 pm

Server upgrade and DNS changes from 8pm Friday. Some interruption to online applications could affect some networks during this period.

Events outside of our controlYes22/07/2024
26/07/2024

Potential delay from some GP practices obtaining access to digital records caused by the recent CrowdStrike IT outage. Delays could be for 'some time'. ShootCert's internal system's not affected.

Website maintenanceYes23/06/2024
23/06/2024

There may be interruptions throughout the day to website access on Sunday 23 June due to a routine maintenance schedule.

Website maintenanceNo05/06/2024
06:00 pm
05/06/2024
06:30 pm

Some essential updates will be performed. Website may be inaccessible during this brief period.

ReasonAll Day?StartEndDetails

There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.

Donald Rumsfeld